Frequently Asked Questions
Frequently Asked Questions
Answers about FaceFrame’s AM/PM protocol, ingredients, usage, shipping, and return policy.
About FaceFrame
What is FaceFrame?
FaceFrame is a two-part AM/PM dietary supplement system designed to support the internal structural framework of the face from within. The formulation is intended for consistent daily use as part of a long-term wellness routine that focuses on internal support rather than surface-level intervention.
How does FaceFrame differ from topical products or cosmetic approaches?
Topical products and cosmetic procedures primarily address the surface of the skin or soft tissue. FaceFrame is formulated to support internal structural maintenance processes that occur beneath the surface, which play a complementary role to external approaches. These strategies are not interchangeable, but they can coexist within a broader routine.
Who is FaceFrame designed for?
FaceFrame is designed for adult men and women who are interested in a science-informed, internal approach to structural support and prefer a protocol-based supplementation system rather than single-formula products.
Is FaceFrame intended for short-term or corrective use?
No. FaceFrame is designed for ongoing, consistent use. Structural maintenance processes within the body occur gradually over time, and individual experiences may vary based on overall lifestyle, nutrition, and consistency of use.
The AM / PM Protocol
Why does FaceFrame use an AM/PM system instead of a single formula?
Physiological processes related to nutrient absorption, mineral utilization, and structural maintenance are not static throughout the day. FaceFrame separates key nutrients into morning and evening formulas to support intentional timing that aligns with daily physiological rhythms, rather than combining all ingredients into a single dose.
How should FaceFrame be taken?
FaceFrame is intended to be taken as one AM capsule in the morning and one PM capsule in the evening, or as directed by a healthcare provider. Each phase is designed to function independently while contributing to the overall system.
Can the AM and PM capsules be taken together?
While both capsules are part of the same system, FaceFrame was designed as a two-phase protocol. Taking the AM and PM capsules at their intended times supports alignment with the system’s design rationale.
Do I need to take both the AM and PM capsules?
Yes. FaceFrame was designed as a two-phase system, with different nutrients provided in the morning and evening formulas.
The AM and PM capsules work as complementary parts of the same protocol, and using both phases supports the intended design of the system.
Are the AM and PM capsules interchangeable?
No. The AM and PM capsules are formulated as two different phases of the FaceFrame system.
Each formula contains a different combination of nutrients intended for use at specific times of the day. For this reason, the AM capsule is designed to be taken in the morning and the PM capsule in the evening as part of the complete protocol.
Using the capsules according to their intended timing supports the design of the AM/PM system.
What happens if I miss a dose?
If you miss a dose, simply resume your normal schedule the next day. Do not take extra capsules to make up for a missed dose.
Consistency over time is more important than occasional missed doses.
Ingredients & Formulation
What types of ingredients are used in FaceFrame?
FaceFrame includes a combination of vitamins, minerals, and supportive nutrients selected to work together as part of a coordinated AM/PM formulation strategy. Ingredient selection emphasizes quality forms, tolerability, and compatibility within a structured daily routine.
Does FaceFrame contain strontium?
Yes. The PM formula includes strontium citrate as one component of the overall formulation, alongside other complementary nutrients. Strontium is included within the context of a broader mineral and nutrient system rather than as a standalone focus.
Why doesn’t FaceFrame include calcium?
FaceFrame does not include added calcium by design. Certain minerals, including calcium and strontium, share similar absorption pathways and may compete for uptake when taken together in higher amounts.
By excluding calcium from the formulation, FaceFrame allows for more intentional mineral timing within the AM/PM protocol. This design choice does not suggest that calcium is unnecessary; many individuals meet their calcium needs through diet or other supplementation strategies.
Can FaceFrame be taken alongside calcium?
Calcium obtained through food is not a concern. If a calcium-containing supplement is used, it is generally recommended to separate it from the PM capsule by at least two hours. Individual supplementation decisions should be discussed with a healthcare provider.
Key Nutrients & Synergy
How do Vitamin D3 and Vitamin K2 work together in the AM formula?
Vitamin D3 plays a role in supporting the intestinal absorption of minerals, while Vitamin K2 (as MK-7) supports the normal function of proteins involved in mineral utilization within the body.
These nutrients are commonly paired in formulations designed to support normal mineral metabolism, helping ensure that absorbed minerals are handled appropriately within physiological systems as part of a balanced approach.
What is the role of silicon in the formula?
Silicon, sourced from bamboo extract, is included as a supportive trace nutrient commonly used in formulations focused on structural support. It is associated with connective tissue components that contribute to the body’s structural matrix and is often included alongside minerals in comprehensive support systems.
Why are minerals used in chelated (bisglycinate) forms?
Chelated mineral forms, such as bisglycinates, bind minerals to amino acids. These forms are widely used in higher-quality formulations due to their stability, predictable absorption characteristics, and generally favorable gastrointestinal tolerability compared to less refined mineral salts.
Safety & Use
Can FaceFrame be taken with other supplements or medications?
If you are taking medications, are pregnant or nursing, or have a medical condition, consult your healthcare provider before use. This is especially important when combining multiple supplements that contain minerals or vitamins.
Why is FaceFrame designed to be used consistently?
FaceFrame was designed as a long-term structural support protocol, not as a short-term intervention.
Physiological processes related to mineral metabolism, connective matrix maintenance, and structural support occur gradually over time. For this reason, FaceFrame is intended to be used consistently as part of a daily wellness routine.
Individual experiences may vary, and consistency of use is an important factor when incorporating any nutritional supplement into a broader lifestyle approach.
How long does one FaceFrame kit last?
Each FaceFrame kit includes two bottles:
• 30 AM capsules
• 30 PM capsules
When taken as directed, one AM capsule and one PM capsule daily, one kit provides a 30-day supply.
Where is FaceFrame manufactured?
FaceFrame is manufactured in the United States in facilities that follow current Good Manufacturing Practices (cGMP) for dietary supplements.
Purchasing, Shipping & Returns
Does FaceFrame offer a money-back guarantee?
Yes. FaceFrame is backed by a 90-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may request a refund within 90 calendar days of the date your order was delivered.
The guarantee applies to both opened and unopened products and is limited to one refund per household on the first order placed.
How do I request a refund?
To initiate a return or refund, contact our support team at support@faceframelabs.com within 90 days of delivery.
Please include your full name, order number, and the email address used at checkout. Our team will review your request and provide next steps. In some cases, a return may be required before the refund is processed.
Are there any products or charges that are not eligible for a refund?
The 90-Day Money-Back Guarantee applies to your first order only. It does not apply to subsequent orders, gift cards, or items marked as Final Sale.
Original shipping fees, expedited shipping charges, and any applicable customs or duties are also non-refundable. Subscription renewal orders that have already been processed are generally not eligible for refund unless required by applicable law.
Is the FaceFrame subscription flexible?
Yes. FaceFrame subscriptions are designed to be flexible and customer-controlled.
You can pause, modify, or cancel your subscription at any time through your account before the next billing cycle. There are no long-term commitments, and you remain in full control of your subscription settings.
If you ever need assistance, our support team is available at support@faceframelabs.com.
How often will my subscription ship?
FaceFrame subscriptions are billed and shipped once every 30 days, which corresponds to the standard one-month supply included in each kit.
Subscribers can adjust delivery timing in their account if needed.
Do you offer free shipping?
Yes. FaceFrame offers free standard shipping within the United States on all orders.
Customers may also choose faster delivery options at checkout, including Priority or Express shipping, which are available for an additional fee.
Where does FaceFrame ship?
FaceFrame currently ships within the United States only. At this time we do not offer international shipping.
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard U.S. shipping usually arrives within 3–7 business days, depending on destination and carrier conditions.
Customers who select Priority or Express shipping at checkout will receive faster delivery based on the selected service.
Once your order ships, you will receive a tracking number by email.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.