Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about how FaceFrame works, who it's for, how to use it, and what to expect.

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Understanding FaceFrame

What is FaceFrame?

Most visible signs of facial aging — sagging, softened contours, a less defined shape — aren’t only a skin problem. They’re often connected to gradual changes in the bone and connective tissue that give the face its underlying structure. Skincare works on the surface. FaceFrame is different: it’s a two-part AM/PM dietary supplement system providing nutrients involved in bone metabolism, collagen formation, mineral balance, and connective tissue support — the structural framework beneath the skin.

FaceFrame is designed to complement skincare, not replace it.

How is FaceFrame different from skincare?

Skincare works at or near the surface — texture, hydration, visible lines. FaceFrame is a dietary supplement providing nutritional support for internal structural processes: bone metabolism, collagen formation, mineral balance, and connective tissue support.

The two approaches aren’t mutually exclusive. Most people use FaceFrame alongside their existing skincare routine, not instead of it.

Who is FaceFrame for?

FaceFrame is for adults who’ve noticed their face losing definition — softness, sagging, a less sculpted look — and want to address what’s happening beneath the skin, not just on top of it. It’s a good fit if you’re comfortable committing to a daily supplement routine and you’re looking for a long-term, internal approach rather than an overnight fix.

Is FaceFrame intended to reverse or correct facial aging?

No. FaceFrame is a dietary supplement intended to provide nutritional support for normal physiological processes involved in structural maintenance. It is not intended to diagnose, treat, reverse, cure, or prevent aging, bone loss, or any disease or medical condition.

Do I still need skincare while taking FaceFrame?

Yes — FaceFrame isn’t intended to replace skincare. Skincare and FaceFrame address different layers of facial wellness: skincare supports the skin externally, FaceFrame provides nutritional support from within. Most customers use both together.

Results & Our Guarantee

How long before I notice a difference?

There’s no fixed timeline — individual experience varies with age, nutrition, lifestyle, and consistency of use. Structural support happens gradually, so think of FaceFrame as a long-term structural wellness routine rather than a quick cosmetic fix. Most people are looking at a matter of months of consistent daily use, not days.

What's the science behind FaceFrame's approach?

FaceFrame’s formulation is built around nutrients with established roles in bone metabolism, collagen formation, and connective tissue maintenance — including Vitamin D3, Vitamin K2 (MK-7), strontium citrate, and chelated magnesium — combined into a patent-pending AM/PM system. It’s manufactured in an FDA-registered, cGMP facility, with every batch tested against a published Certificate of Analysis (details below).

What if FaceFrame doesn't work for me?

You’re covered by a 90-Day Money-Back Guarantee on your first order — even if the product has been opened and used. If you’re not satisfied, email support@faceframelabs.com within 90 days of delivery. Full policy details are in the Shipping & Orders section below.

The AM / PM Protocol

Why two formulas instead of one?

Your body’s mineral utilization and repair processes aren’t constant throughout the day — they shift between waking and resting hours. FaceFrame separates its nutrients into a morning and an evening formula so each set is timed to when it’s most useful.

The AM formula includes vitamin D3, vitamin K2 (MK-7), vitamin C, magnesium, zinc, copper, manganese, boron, silica, and resveratrol. The PM formula includes vitamin C, magnesium, strontium citrate, glycine, L-proline, and silica. Separating them this way also lets the PM formula’s strontium be timed apart from calcium.

How should I take it?

One AM capsule in the morning, one PM capsule in the evening — or as directed by your healthcare provider. For best results, take the PM formula at least two hours apart from calcium supplements or calcium-rich meals.

Do I need to take both capsules, and does timing matter?

Yes, both are designed to work together as one system — each formula contains different nutrients selected for morning or evening use, so skipping one or swapping the timing means missing part of what the system is built to do. Taking them roughly in the morning and roughly in the evening is what matters; you don’t need to hit the exact same minute every day.

What happens if I miss a dose?

Just resume your normal schedule the next day — don’t double up to make up for it. Consistency over time matters more than any single missed dose.

Ingredients & Formulation

What's in FaceFrame?

The AM formula provides vitamin D3, vitamin K2 (as MK-7), vitamin C, magnesium, zinc, copper, manganese, boron, silica (from bamboo extract), and resveratrol. The PM formula provides vitamin C, magnesium, strontium citrate, glycine, L-proline, and silica. Full amounts are on the Supplement Facts panel.

Why vitamin D3 and vitamin K2?

Vitamin D3 supports normal calcium absorption and bone health; Vitamin K2 (as MK-7) is involved in the normal function of proteins associated with bone metabolism. The AM formula provides 50 mcg of vitamin D3 and 120 mcg of vitamin K2 (MK-7).

Why vitamin C?

Vitamin C is an essential nutrient involved in normal collagen formation. Both the AM and PM formulas provide 60 mg of vitamin C per capsule.

Why strontium citrate, and why in the PM formula?

Strontium citrate is part of FaceFrame’s mineral and structural-support formulation. The PM formula provides 200 mg of strontium citrate per capsule. It’s intentionally placed in the evening formula, and we recommend separating the PM capsule from calcium supplements or calcium-rich meals by at least two hours.

Why doesn't FaceFrame include calcium?

Calcium and strontium can compete for absorption when taken together in higher amounts, so we left calcium out to keep mineral timing clean within the AM/PM system. That’s not a statement that calcium isn’t important — most people already get it through diet or a separate supplement, just on its own schedule.

Can I take FaceFrame alongside calcium?

Calcium from food isn’t a concern. If you take a calcium supplement, space it at least two hours apart from your PM capsule. Talk to your healthcare provider about your specific supplement routine.

What is the role of silica in the formula?

Silica, sourced from bamboo stem/shoot extract, supports the connective tissue components that make up the face’s structural matrix. The AM formula provides 10 mg and the PM formula provides 5 mg.

Why chelated (bisglycinate) minerals?

Several minerals in FaceFrame — including magnesium, zinc, copper, and manganese — are provided in bisglycinate chelated form. Chelated forms bind the mineral to an amino acid, which makes them easier on the stomach and more consistently absorbed than less refined mineral salts.

Quality, Testing & Safety

Is FaceFrame lab tested for quality and safety?

Yes. Every batch of the AM and PM formulas is tested against a full Certificate of Analysis before release. Testing covers identity verification (confirming the blend matches its reference standard), potency testing to confirm every active ingredient falls within its target range, microbiological testing (including confirmed absence of Salmonella, E. coli, Staphylococcus aureus, and Pseudomonas aeruginosa), and heavy metal screening for mercury, lead, arsenic, and cadmium — each verified well within allowable limits. Both current lots passed every test.

We believe you should be able to see the testing behind the supplements you take, so we make our testing documentation available for review:

Where is FaceFrame manufactured?

In the United States, for FaceFrame Labs, Inc., in a facility operating under current Good Manufacturing Practices (cGMP) for dietary supplements.

Can I take FaceFrame with medications or other supplements?

If you're taking medication, are pregnant or nursing, or have a medical condition, consult your healthcare provider before use — this matters especially when combining multiple supplements that contain overlapping vitamins or minerals.

How to Use FaceFrame

How long does one FaceFrame kit last?

Each kit includes two bottles — 30 AM capsules and 30 PM capsules (30 servings per bottle, one capsule per serving, per the Supplement Facts panel). Taken as directed, one kit is a 30-day supply.

Ordering, Subscription & Guarantee

Does FaceFrame offer a money-back guarantee?

Yes. FaceFrame is backed by a 90-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may request a refund within 90 calendar days of the date your order was delivered.

The guarantee applies to both opened and unopened products and is limited to one refund per household on the first order placed.

How do I request a refund?

Email support@faceframelabs.com within 90 days of delivery with your full name, order number, and the email address used at checkout. Our team will review your request and provide next steps — in some cases a return may be required before the refund is processed.

Are there any products or charges that are not eligible for a refund?

The 90-Day Money-Back Guarantee applies to your first order only — not subsequent orders, gift cards, or items marked Final Sale. Original and expedited shipping charges, and any customs or duties, are non-refundable. Already-processed subscription renewal orders are generally not eligible for refund unless required by law.

Is the FaceFrame subscription flexible?

Yes — pause, skip, modify, or cancel anytime through your account before the next billing cycle. No long-term commitment. Need help? Email support@faceframelabs.com.

How often will my subscription ship?

Every 30 days, matching the one-month supply in each kit. You can adjust delivery timing in your account anytime.

Do you offer free shipping?

Yes — free standard shipping within the United States on all orders. Priority and Express shipping are available at checkout for an additional fee.

Where does FaceFrame ship?

Within the United States only — we don’t currently offer international shipping.

How long does shipping take?

Orders are processed within 1–2 business days. Standard U.S. shipping typically arrives within 3–7 business days. Priority and Express options ship faster. You’ll get a tracking number by email once your order ships.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.